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Customer text templates for handymen

The general templates with handyman details filled in: the questions that turn a vague repair list into a price, a polite way to hand off work that needs a licensed electrician or plumber, and a reason to come back when the list grows again.

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First contact

Missed call (handyman)Text

Hi, it's [name] with [business]. Sorry I missed your call. I'm on a job and will call you back by [time]. If it's easier, text me your list of repairs and a photo or two, and I'll tell you what I can take care of.

Web lead reply (handyman)Text

Hi [first name], thanks for reaching out to [business]. A few quick questions so I can give you a straight answer:
1. What's on your list? Photos help.
2. Do you already have the parts or fixtures, or should I pick them up?
3. What days/times work best for a visit?

When the list includes licensed workText

Thanks for the list, [first name]. I can take care of [items you do]. [Item that needs a licensed pro, e.g. "moving the outlet"] needs a licensed [electrician / plumber] where you live, so I'd leave that one to them. I'm happy to give you a name. Want me to price the rest?

Tip: Check your state's rules on what a handyman can do without a license, and the dollar limit if there is one.

Quotes and booking

Sending a repair-list quoteText

Hi [first name], here's the quote for your list: [link]. Each item has its own price, so you can pick what to do now and what can wait. Materials are [included / at cost plus X%]. Total for everything is [$]. The quote is good until [date]. Reply here with any questions.

Tip: Swap in your real items and price.

Booking confirmation (handyman)Text

You're booked, [first name]. [Day, date], arrival window [window]. I'll text when I'm on the way. To help me get started fast: please clear the area around each item on the list and have any parts you bought ready. Need to change it? Just reply here.

On the job

Found more work while on siteText

[First name], while fixing [item] I found [what you found, e.g. "a soft spot in the subfloor under the tile"]. Fixing it adds [$] and about [time]. I'll hold off until you approve. Reply YES to go ahead, or I can show you photos.

Tip: Get approval in writing before doing the extra work, and save the reply with the job.

Job done: wrap-up summary (handyman)Text

All done, [first name]. Here's what I took care of today:
- [item 1]
- [item 2]
- Still open: [anything left, or "nothing"]
Warranty: [terms]
Invoice coming in a separate message. Thanks for having me.

After the job

Review ask (handyman)Text

Hi [first name], thanks again for having me out to work through your list. If you have a minute, a quick Google review helps other folks in [town] find me: [review link]. Thank you!
Google's review rules (not legal advice): don't offer discounts, gifts, or anything else in return for a review, and don't ask only the customers you think are happy. Ask everyone the same way. Never write reviews for yourself. Google's policies change, so read the current version yourself before you set up a routine.

Next-list reminder (text, needs prior opt-in)Text

Hi [first name], it's [name] at [business]. I'm booking [month] visits now. If your list has grown (doors that stick, caulk, smoke detector batteries, gutters), reply with it and I'll find you a time. Reply STOP to opt out.
Texting consent (not legal advice): get your customer's consent before you text them, and give a clear way to opt out of marketing texts, such as replying STOP. Replying to someone who just called you, or sending updates about a job they booked, is generally treated differently from marketing texts. Rules differ by state and country, and texting platforms set their own. When in doubt, ask your texting provider or a local adviser.

AI prompt with a handyman example

AI prompt: turn a repair list into a clear quoteAI prompt

Turn this customer's repair list into a quote I can send. One line per item, in words the customer will recognize. Group items that need the same trip to the store. Flag anything that likely needs a licensed electrician or plumber. Don't make up prices: put [$] where each price goes.

Customer's list: [e.g. "bathroom fan is loud, back door sticks, doorknob hole in the hallway wall, want the TV mounted"]
My trip charge or minimum: [e.g. "$49 trip charge"]

Quoting a job? Start from the free handyman estimate template. One line per task from the customer's list, materials with your markup, and a trip charge. Edit it online, then print it or save it as a PDF.

Ready to bill? Start from the free handyman invoice template. One line per task from the customer's list, materials with your markup, and a trip charge. Edit it online, then print it or save it as a PDF.

Got paid? Make a receipt. The free handyman receipt template starts with a cash payment for a repair list, marked paid in full, with a signature line.

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25 copy-paste AI prompts for home-service owners: quotes, follow-ups, review asks, payment reminders, scheduling texts, and job write-ups. Works with ChatGPT, Grok, Claude, Gemini, or Copilot, free versions included. Enter your email and the PDF is sent to you.

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