Customer text templates for landscapers and lawn care
The general templates with landscaping details filled in: what to ask before you quote, what the customer should do before the crew arrives, and how to ask recurring clients for a review at the end of the season.
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First contact and booking
Web lead reply (landscaping)Text
Hi [first name], thanks for reaching out to [business] about [service]. A couple quick questions so I can give you a straight answer: 1. Roughly how big is the area, and do you have photos? 2. [Second question, e.g. "Is this a one-time cleanup or ongoing service?"] 3. What days/times work best for a visit?
Booking confirmation (landscaping)Text
You're booked, [first name]. [Day, date], arrival window [window]. [Crew lead first name] will text when they're on the way. To help us get started fast: please unlock the gate and mark sprinkler heads if you know where they are. Need to change it? Just reply here.
End-of-day update (landscape project)Text
Day [X] update: [what got done today]. Tomorrow we'll [next step]. Please keep pets out of the backyard; the trench is open. See you at [time].
Reviews for one-time and recurring clients
Review ask (fall cleanup)Text
Hi [first name], thanks again for having us out for your fall leaf cleanup. If you have a minute, an honest Google review helps other folks in [town] find us: [review link]. Thank you!
Recurring lawn client review askText
Hi [first name], we've been taking care of your yard for [3 months] now, and we really appreciate it. If you've never left us a Google review, we'd be grateful for an honest one: [review link]. Already did? Thank you!
Tip: Ask a few visits in, the same way for every client on the route.
End of season wrap-upText
Hi [first name], that's a wrap on the [year] season. Thanks for having [business] take care of your yard. If you have a minute, an honest Google review would help us a lot heading into next year: [review link]
Tip: Send it to every client on the route, not only the ones you think will leave five stars.
Google's review rules (not legal advice): don't offer discounts, gifts, or anything else in return for a review, and don't ask only the customers you think are happy. Ask everyone the same way. Never write reviews for yourself. Google's policies change, so read the current version yourself before you set up a routine.
Repeat work
Fall booking reminder (text, needs prior opt-in)Text
Hi [first name], it's [name] at [business]. Fall is a good time to book cleanups and plan spring projects before schedules fill. Want me to put you on the schedule? [Booking link or "Just reply YES"]. Reply STOP to opt out.
Texting consent (not legal advice): get your customer's consent before you text them, and give a clear way to opt out of marketing texts, such as replying STOP. Replying to someone who just called you, or sending updates about a job they booked, is generally treated differently from marketing texts. Rules differ by state and country, and texting platforms set their own. When in doubt, ask your texting provider or a local adviser.
AI prompt: Google Business Profile postAI prompt
Write a Google Business Profile update for this week. Topic: booking fall cleanups. Under 120 words, plain language, end with a clear next step like "Call us" or "Book online." No hashtags.
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