Customer text templates for plumbers

Hi, you've reached [business]. We're closed for the night and will call you back by [time] tomorrow. If this is an emergency (like an active leak), call [emergency number]. For an active leak, shut off your main water valve.

Hi [first name], thanks for reaching out to [business] about [service]. A couple quick questions so I can give you a straight answer:
1. Is water actively leaking right now?
2. Do you know where your main shutoff is?
3. What days/times work best for a visit?

Thanks, [first name]. That sounds like a clogged main line. I can come out [day/time option 1] or [day/time option 2]. Our service call is [$], which covers [what it covers]. Which time works?

Hi [first name], here's the quote for your water heater: [link]. Quick summary: replace the water heater with a 50-gallon gas unit, haul away the old one, about 1 day. Total is [$]. The quote is good until [date]. Happy to answer questions. Just reply here or call [number].

Tip: Swap in your real scope and price.

You're booked, [first name]. [Day, date], arrival window [window]. [Tech first name] will text when they're on the way. To help us get started fast: please clear out the cabinet under the sink. Need to change it? Just reply here.

[First name], while working on the toilet swap we found rotted subfloor under the toilet, about 3x3 ft. It needs fixing so the new install holds. Fixing it adds [$] and about half a day. I'll hold off until you approve. Reply YES to go ahead, or call me and I'll show you photos.

Tip: Get approval in writing before doing the extra work, and save the reply with the job.

All done, [first name]. Here's a quick summary:
- What we did: [one line]
- What to watch for: a little drip from the new valve in the first day is normal; if it keeps going, text me
- Warranty: [terms]
Invoice coming in a separate message. Thanks for having us.

Hi [first name], thanks again for having us out for the water heater swap. If you have a minute, a quick Google review helps other folks in [town] find us: [review link]. Thank you!

Hi [first name], it's [name] at [business]. Before freezing weather, it's worth checking outdoor spigots and exposed pipes. Want me to put you on the schedule? [Booking link or "Just reply YES"]. Reply STOP to opt out.

Write a short social media post about a job we just finished. Use this structure: the problem the customer had, what we did, the result. Two to four short sentences, plain language, one emoji at most. Then give me a one-line caption for the before/after photos. Don't mention the customer's name or exact address.

Job notes: [e.g. "Main drain backing up into basement, camera found roots at 40 ft, hydro-jetted, ran camera again, clear"]
Town/area: [e.g. "Westfield"]