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Appointment confirmation and reminder texts

Clear booking messages cut down on no-shows and "when are you coming?" calls. Each one says the day, the window, who's coming, and what the customer should do to get ready.

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Booking confirmationText

You're booked, [first name]. [Day, date], arrival window [window]. [Tech first name] will text when they're on the way. To help us get started fast: [1-2 prep items, e.g. "clear a path to the furnace and put pets in another room"]. Need to change it? Just reply here.

Tip: Pick the one or two prep items that save you the most time on arrival. The trade pages have a prep line for each trade.

Reminder, the day beforeText

Hi [first name], reminder that [tech] is coming tomorrow, [window], for [job]. Reply C to confirm or R if you need to reschedule.

On my wayText

Hi [first name], it's [tech] with [business]. I'm on my way and should be there around [time]. [Optional: "I'll be in a white van with our logo."]

Booking a big job (install, roof, landscape project)Text

Hi [first name], your [job] is scheduled for [date(s)]. What to expect:
- Crew arrives around [time] and usually works until [time]
- [Noise/water/power shutoff note, e.g. "Power will be off for about 2 hours"]
- [What they need to do, e.g. "Move cars out of the driveway"]
- [Who to contact during the job: name + number]
We'll text you an update at the end of each day.

Tip: Mention noise, water, or power shutoffs ahead of time. Surprises are what customers remember.

Texting consent (not legal advice): get your customer's consent before you text them, and give a clear way to opt out of marketing texts, such as replying STOP. Replying to someone who just called you, or sending updates about a job they booked, is generally treated differently from marketing texts. Rules differ by state and country, and texting platforms set their own. When in doubt, ask your texting provider or a local adviser.

Let AI write the prep steps for your trade

AI prompt: confirmation and reminder for a job typeAI prompt

Using my Voice Card, write a booking confirmation and a day-before reminder for a [job type]. Include the 3 prep steps that matter most for this kind of job in my trade. If you're not sure what prep matters, ask me.

AI prompt: appointment confirmation + what to expectAI prompt

Write an appointment confirmation text. Include the day, the arrival window, the tech's first name, and 2-3 things the customer should do before we arrive. Under 70 words.

Day and window: [e.g. "Thursday, 8-10 a.m."]
Tech: [first name]
Prep: [e.g. "clear space around the water heater," "put pets in another room," "make sure we can get into the attic"]

Get the free 25-prompt pack

25 copy-paste AI prompts for home-service owners: quotes, follow-ups, review asks, payment reminders, scheduling texts, and job write-ups. Works with ChatGPT, Grok, Claude, Gemini, or Copilot, free versions included. Enter your email and the PDF is sent to you.

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